Cancellation Policy
Refund
CANCELLATION & NO-SHOW POLICY
We reserve appointment times specifically for our guests.
• 24-hour notice is required for cancellations or rescheduling.
• Less than 24-hour notice will result in a charge of 50% of the scheduled service amount.
• No-shows will be charged 100% of the scheduled service amount.
• Multiple service appointments may be charged 100% of the primary service and 50% of additional services.
• Fees will be charged to the card on file.
• Personal and medical emergencies will be reviewed on a case-by-case basis.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.